FAQ
Welcome to our FAQ. We have tried to answer the most common questions.
For FAQs regarding a specific product, please visit the product page of the product you want to learn more about.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I return/exchange my order?
Unused items purchased through our website can be returned or exchanged within 30 days of purchase. Note that any shipping fees related to the return will not be covered by us. If you would like to proceed with a return or exchange, please contact support for detailed instructions.
I have not received my order within 10 working days.
1) Start by making sure your address is the same as the one you provided when you placed your order.
2) Are you registered at the address with your name on the mailbox? Otherwise, the post office will not be able to find your mailbox and therefore will not deliver your package.
3) If all your information is correct and you still have not received your package within 10 working days, you are welcome to contact us and we will of course help you.
How long is your delivery time?
All our orders are dispatched within 24 hours on non-holiday weekdays. The delivery time depends on which delivery alternative is selected at checkout.
How do I get my goods delivered?
You get your goods delivered to your mailbox or a local pick-up point.
Where do you ship your products from?
We ship all our orders from Sweden.
How do i track my order?
You will promptly receive an email containing a tracking number and a link for your order. For more accurate tracking information, please use the tracking details provided in the email and use 17track or parcelsapp for the best tracking experience.
Orders
Below are some of are common questions about orders
Can I cancel my order?
By reaching out to us, we're able to review the progress of your order. Should you wish to cancel, and if it's feasible, we will proceed with the cancellation for you.
Can I complete / change my order myself?
No, it is not possible to make changes online, but get in touch via customer service via email and we will try to resolve your request.
My order is missing items. What should I do?
If your order was missing items, please contact support to get the issue resolved. Make sure to include your order number and a photo of everything that you received (including the packaging).
I received a different case than what I ordered. What should I do?
If you received a case for the wrong model, please contact support to get the issue resolved. Make sure to include your order number and a photo of everything that you received.
I don’t know my order number. How can I find it?
You can find your order number by referencing the order receipt that was sent to the email address used during checkout. If you can’t find an order receipt in your inbox, it means you probably made a typo in your email address during checkout. Please contact support for further assistance.